--- title: "OnlyFans agency terms glossary" description: "Plain definitions of terms in agency and chat-team work: SOP, shift, chat split, payout cycle, introduction, published terms, revenue share, net vs gross." url: https://crewvale.com/en/glossary language: en updated: 2026-11-08 --- # Agency and chat-team terms, in plain words. Definitions of the words you meet in agency contracts, chat-team shifts and payouts, and on Crewvale: SOP, shift, chat split, payout cycle, introduction and published terms. Last updated 8 Nov 2026 ## In short The Crewvale glossary explains the terms used in agency and chat-team work, from SOP, shifts, chat split and payout cycle to revenue share, net versus gross, notice periods and the introductions and published terms used on Crewvale. Each definition is short, written for creators, agency staff and chat teams, and links to the page where Crewvale covers the topic in more depth. It gives no earnings figures and names no agencies. ## A ### Account ownership Who holds the accounts on the platforms and who can sign in to them. Accounts opened in your name should stay yours, including after you leave. ### Age verification Checking an official document to confirm that someone is an adult. Crewvale doesn’t do this. Creators confirm with a checkbox that they are adults, and agencies must commit to checking every creator’s ID and age before working with them. ### Agency verification Optional checks the Crewvale team makes on an agency, starting with its company registration extract, reviewed by hand. Verified agencies show the Verified badges. It isn’t an endorsement, and it doesn’t cover creators. ### Auto-renewal A clause that extends a contract for another term unless you cancel before a deadline. Put the deadline in your calendar. ## C ### Cam model A performer who streams live to an audience on a webcam site and earns mainly through tips, tokens and private shows, paid through the site rather than through a subscription page of their own. ### Cam site A website where performers stream live and viewers pay through tokens, such as Chaturbate, Stripchat or LiveJasmin. Each has its own payout rules and rules of conduct. ### Chargeback What happens when a fan disputes a payment with their bank and the money is taken back from the platform, which often passes the loss on to your earnings. A contract should say who bears that cost. ### Chat manager Someone who leads a team of chatters, setting shifts, checking the quality of messages and reporting on results. They are often the person you deal with when you have a question about how your fans are being handled. ### Chat split The share of revenue that goes to the chat team, the agency or both, from sales made through messages. It is a percentage of a defined base: all revenue, only what the chat team brings in, or growth above a baseline. The base has to be written down. ### Chatter A person who writes to fans from a creator’s account, usually working shifts for an agency or for the creator. Ask whether chatters will be used on your accounts and how you can see what they send. ### Clip site A marketplace where you sell individual videos at a fixed price instead of a recurring subscription. Fans pay per clip, and the site keeps a share. ### Community moderator Someone who looks after a creator’s community space, such as a chat room, group or comment section, by removing abuse, answering common questions and keeping the rules enforced. ### Content fingerprinting A way of identifying a file from its content, even after it has been edited or uploaded again, so that copies can be found. Some takedown services use it to track down leaks. ### Creator manager The person at an agency who looks after your account day to day and plans content, pricing and growth with you. Ask who it will be, and whether your terms stay the same if the person changes. ### Custom content (customs) Content made for one fan on request, for a price you agree first. Say what you will and won’t make, and settle payment before you start. ## D ### Digital footprint Everything about you that can be found online, such as old accounts, tagged photos, usernames and details hidden in files. The more of it ties your stage name to your legal name, the easier it is to identify you. ### Direct message (DM) A private message between you and a fan. On subscription platforms much of the income comes through DMs, from PPV, tips and customs, which is why chatting is often handed to others. ### DMCA takedown A formal request, under US copyright law, asking a site or host to remove content posted without your permission. Many sites have a form for it, and you can send these requests yourself or ask a helper to. ### Doxxing Publishing someone’s private details, such as their legal name, address or workplace, to expose or harass them. Keeping your public persona apart from your legal identity lowers the risk. ## E ### Engagement pod A group that agrees to like and comment on each other’s posts so they look more popular to a platform’s algorithm. Platforms may treat it as manipulation, which puts your account at risk. ### Exclusive contract An agreement that stops you from working with any other agency, and sometimes from using other platforms or accounts, while it runs. Check exactly what is exclusive and for how long. ### Exit fee A payment an agency asks for when you leave, such as a penalty for ending early or a charge for handing your accounts back. Ask for it to be spelled out before you sign. ## F ### Fixed-term contract A contract that runs for a set period and normally can’t be ended early without a penalty. Look at what happens at the end, because some renew themselves automatically. ### Free trial A period when new fans can subscribe without paying. It can bring in many followers, but check how many stay once the trial ends. ## G ### Geo-blocking Hiding your content or profile from viewers in chosen countries or regions. Many platforms offer it, and on Crewvale you can also keep agencies in your own country from finding you. ### Grandfathered price An earlier, lower price that existing subscribers keep after you raise the price for new ones. Whether it applies depends on how the platform handles price changes. ### Gross revenue Everything fans pay on a platform before the platform takes its cut or any fees or taxes come off. A share calculated on gross revenue is worth more to the agency than the same percentage of net. ## H ### Hard limits Things you will never do, whatever the price. Write them down and share them with an agency before you start, and expect them to be respected. ## I ### Independent contractor Someone who works for themselves rather than as an employee: you choose your hours and methods, invoice for your work and handle your own taxes. Many creators work this way, with or without an agency. Rules differ by country, so check yours with an official source. ### Introduction On Crewvale, a request to get in touch, sent by you to an agency or by an agency to you. Messaging opens only after the other side accepts, so nobody can message you before you agree. ## L ### Lifetime value (LTV) The total a typical fan spends with you over the whole time they stay, counting subscription, tips and PPV. It helps you judge what a new subscriber is worth. ### Link in bio The single link in a social profile, usually pointing to a page that lists your other links. It is how you send followers from Instagram, X or TikTok to where you sell. ## M ### Mass message One message sent to many subscribers at once, often carrying a PPV offer or a promotion. Replies come back as ordinary direct messages. ### Match score A score showing how well an agency fits what you asked for, built from six factors you can open one by one. It is worked out the same way for everyone, and agencies can’t pay to change it. ### Monitor (model support) Someone who watches a creator’s livestream or account activity to help in real time, for example by flagging rule breaches, passing on tips and handling the chat. The role is also called model support. ## N ### Net revenue What is left of fan payments after the platform has taken its fee and, depending on the contract, other costs. It is the lower base, so the same percentage of it pays the agency less than a percentage of gross. ### Notice period How long before leaving you have to tell the agency in writing. Check that it works both ways, so you know how much warning they must give you. ## P ### Pay-per-view (PPV) A message or post that fans pay to unlock on top of any subscription. It lets you earn from a single piece of content, and it is often sent as a mass message. ### Payout A transfer of earnings from a platform or an agency to you. Ask whether platforms pay you directly or the agency receives the money first, and how often payouts happen. ### Payout cycle How often earnings are paid out, for example weekly, every two weeks or monthly. It applies to the platform’s payouts and to the agency’s payments to you or to its chat team. Ask for the cycle, the payday and a statement that shows every deduction. ### Payout threshold The minimum balance a platform needs you to build up before it will pay you. Until you reach it, your money stays on the platform. ### Piracy (leaks) Your paid content being copied and shared without your permission. Watermarks and quick takedown requests limit the damage, and an agency that offers help with leaks should say exactly what it does. ### Private show A cam session between a performer and a single viewer, paid by the minute or at an agreed price. The site decides which kinds of private show are allowed. ### Promo code A code that gives a fan a discount on a subscription. It is a way to reward a specific audience or campaign. ### Published terms The six core terms every listed agency shows on its profile: what it charges, how you are paid, contract length, notice period, who owns the accounts and how you leave. You can compare them across agencies before you get in touch. ## R ### Rebill rate (renewal rate) The share of subscribers whose subscription renews for another period instead of lapsing. It is a quick measure of how well your audience stays with you. ### Reserve (rolling hold) A part of your earnings that a platform or payment processor holds back for a period as protection against refunds and chargebacks, and releases later. It delays money you have already earned, so find out whether it applies. ### Revenue base The amount your agency’s share is calculated from, such as gross, net, or only certain kinds of income like subscriptions. Your contract should name it, since it changes what you receive more than a small difference in the percentage. ### Revenue share The part of your earnings an agency keeps, written as a percentage in your contract. Check what the percentage is taken from, because the same share means different money on gross and net earnings. ### Rolling contract A contract with no fixed end date that continues month to month until one side gives notice. It is easier to leave than a fixed term, as long as the notice period is short. ## S ### Shadow ban When a social platform quietly limits how many people see your posts without telling you. A sudden drop in reach with no warning is the usual sign. ### Shared logins When you and an agency both know the password to a platform account. It makes teamwork easy but also gives the agency control, so agree in writing what happens to access when you part ways. ### Shift A fixed block of working hours for a chatter, monitor or other team member. Agencies schedule shifts to cover your fans’ time zones. Ask which hours are covered, who is on shift and what happens when one is missed. ### Shoutout for shoutout (S4S) A swap in which two creators promote each other to their audiences. It works best between creators whose audiences overlap and costs nothing but time. ### Soft limits Things you might do under certain conditions, such as with a particular price or person. They can change, and you can change your mind at any time. ### SOP (standard operating procedure) The written steps a chat team or studio follows: how to open a conversation, what to say when a fan asks for something outside your limits, when to hand a question to a manager and how work is logged. Ask to read the SOP that applies to your accounts before a team starts. ### Stage name The name you work under instead of your legal name. On Crewvale your profile uses one, and your legal name stays private. ### Studio split How earnings from a webcam studio are divided between the studio and the performer. Ask what the percentage is taken from and what the studio provides in return, such as a room, equipment and support. ### Subscriber retention How long fans stay subscribed. Keeping fans longer often does more for your income than a constant stream of new followers. ### Subscription platform A site where fans pay a recurring fee to see a creator’s content, such as OnlyFans, Fansly or Fanvue. Each sets its own fees, payout rules and content policies. ## T ### Terms of service The rules a platform sets for using it, including what content is allowed and when an account can be removed. They apply to your accounts on that platform whatever your agency contract says. ### Tip menu A list of what a fan can get for a set tip, shown on a cam profile or during a stream. It tells viewers what is on offer and what each option costs. ### Token (cam) The currency on many webcam sites that viewers buy and spend on tips and private shows. The site turns tokens into money for you and keeps part of each one. ## U ### Up-front fee A payment an agency asks for before it has earned anything for you, such as a sign-up or onboarding fee. Treat it with caution and ask what it covers and whether it is refunded. ## V ### Vault The private library inside a platform where you store content to reuse in posts and messages. Keep your originals somewhere else too. ### Virtual assistant (VA) A remote worker who takes over admin and support tasks such as scheduling, inbox sorting or content editing. On Crewvale, VAs have profiles that agencies on Crewvale can browse. ## W ### Warm-up (Reddit account) Using a new social account in a normal way for a while, posting and commenting, before you promote anything, so it looks like a real member. Communities have their own rules on self-promotion, so read them first. ### Watermarking Putting a visible mark, such as your username, on your content so leaked copies can be traced back and are less appealing to share.